Frequently Asked Questions

Everything you need to know about Ivory & White style and service.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for Ivory & White pieces?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items and intimate apparel are non-returnable.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored silhouettes or contacting our style consultants for advice.

Are Ivory & White garments ethically produced?

Yes, we are committed to sustainable fashion. Our collections are produced in small batches using eco-friendly fabrics and fair-labor practices to ensure high quality and minimal environmental impact.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.